Terms of Service

Welcome to Frolunora! By accessing or using our website, purchasing products, or using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any of the provisions in these Terms, please refrain from using our website or services.

These Terms govern your use of frolunora.com, including any content, features, products, and services offered by Frolunora.

1. Acceptance of Terms

By accessing0 the Website or making a purchase, you acknowledge that you have read, understood, and agree to comply with these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are acting on behalf of a business or legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Modifications to These Terms

We may modify, update, or revise these Terms from time to time. Any changes will be posted on this page with an updated Last Updated date. It is your responsibility to review these Terms periodically for changes. By continuing to use our Website or services after changes are made, you accept and agree to the modified Terms.

3. Eligibility & Account Registration

3.1 Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to make a purchase and use the Website. By using the Website, you represent that you are of legal age and capable of forming a binding contract.

3.2 Account Responsibility

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account. Frolunora is not liable for any loss or damage arising from your failure to maintain the confidentiality of your account.

4. Orders and Payments

4.1 Order Process & Acceptance

When you place an order on the Website, you are making an offer to purchase the selected items. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, suspected fraud, or payment issues. Your order is accepted when we ship the items, and a shipment confirmation email is sent.

4.2 Pricing & Payment

All prices listed on the Website are in USD and are subject to change without notice. Additional charges such as sales tax and shipping fees will be applied during checkout. We accept payments through credit cards, PayPal, Apple Pay, Google Pay, and other available payment methods. You agree to pay all charges incurred under your account.

4.3 Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email confirms the details of your purchase but does not constitute an acceptance of the order. Acceptance of the order occurs when the products are shipped and the tracking information is provided.

5. Product Availability

We make every effort to ensure the products displayed on our Website are available. However, due to inventory limitations or other issues, we may not be able to fulfill all orders. In case of such issues, we will contact you directly and provide options such as substitution, cancellation, or a refund.

6. Shipping and Delivery

6.1 Shipping Methods

Frolunora offers various shipping methods based on your location. Shipping costs will be displayed at checkout. Please review our Shipping Policy for detailed information about delivery times, fees, and regions we serve.

6.2 Delivery Time

Shipping times vary depending on the shipping method chosen and the destination. Orders are processed within 1–3 business days, and delivery times are typically 7–14 business days for domestic orders and 10–21 business days for international orders. Delays may occur due to factors such as weather, customs, or high demand.

6.3 Shipping Restrictions

Frolunora ships globally, but some regions may have limited shipping options. Please ensure the shipping address is accurate; we are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.

7. Returns and Exchanges

We want you to love your purchase! If you are not satisfied, we offer a 180-day return and exchange policy. For more information on how to return or exchange items, please refer to our Return & Exchange Policy.

8. User-Generated Content

8.1 Reviews and Submissions

By submitting a review, comment, or other content to our Website, you grant Frolunora a non-exclusive, royalty-free license to use, reproduce, distribute, and display such content. You agree that the content you submit does not violate any third-party rights.

8.2 Prohibited Content

You agree not to submit any content that:

  • Violates laws, regulations, or the rights of others

  • Is harmful, defamatory, or offensive

  • Contains viruses or harmful code

We reserve the right to remove any content that violates these Terms.

9. Intellectual Property

All content on this Website, including text, graphics, logos, images, designs, and software, is owned by Frolunora or our licensors and is protected by intellectual property laws. You agree not to copy, reproduce, distribute, or use any of the Website’s content without written permission from Frolunora.

10. Limitation of Liability

To the fullest extent permitted by law, Frolunora and its affiliates will not be liable for any indirect, incidental, or consequential damages arising out of your use of the Website, including but not limited to loss of data, profits, or business opportunities.

Our total liability for any claims arising out of or related to these Terms shall not exceed the amount you paid for the products or services in question.

11. Disclaimers

The Website and all products and services provided are “as is” and “as available”. Frolunora does not make any warranties regarding the availability, functionality, or accuracy of the Website, products, or services.

We do not guarantee that the Website will be error-free, uninterrupted, or free of viruses.

12. Indemnification

You agree to indemnify, defend, and hold harmless Frolunora, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses (including attorney fees) arising out of:

  • Your use of the Website

  • Violation of these Terms

  • Any third-party claims related to your content or actions

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of California, USA, without regard to its conflict of law principles. Any dispute arising from or related to these Terms shall be resolved exclusively in the courts located in Los Angeles County, California.

14. Privacy Policy

Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to the practices described in the Privacy Policy.

15. Contact Information

If you have any questions about these Terms of Service or need assistance, please contact us at:

📧 Email: service@frolunora.com
📞 Phone: (+1) 914‑786‑5833
🏠 Address:
Frolunora
8552 West Knoll Drive
West Hollywood, CA 90069
USA