Shipping Policy

At Frolunora, we are committed to ensuring that your orders are delivered to you promptly and securely. This Shipping Policy outlines the terms and conditions regarding our shipping methods, processing times, costs, and other essential details about your delivery experience. We aim to provide transparency and ensure a smooth shopping experience every time you order from us.

1. Order Processing

  • Order Processing Time: All orders placed on frolunora.com are processed within 1–3 business days of receipt. Orders placed on weekends or holidays will begin processing the following business day.

  • You will receive a shipping confirmation email with tracking details as soon as your order is shipped. Please note that tracking may take 24–48 hours to update.

In the event that a product is out of stock or there are delays, we will notify you and provide an estimated delivery date.

2. Shipping Methods & Costs

We offer various shipping options to ensure you get your items as soon as possible:

🚚 Free Standard Shipping

  • Free for orders over $49 USD

  • Available for domestic and international orders

  • Estimated delivery time: 7–14 business days depending on the location

📦 Standard Shipping

  • $5.99 USD flat rate

  • Delivery time: Typically 7–14 business days (domestic)

  • For international orders, shipping time may vary depending on the destination country and customs processing.

⚡ Express Shipping

  • $9.99 USD flat rate

  • Estimated delivery time: 3–7 business days (domestic)

  • 7–14 business days for international orders

  • Expedited handling for quicker processing and faster delivery

All shipping options include tracking for both domestic and international shipments.

3. International Shipping

We ship to most countries worldwide. Please note the following:

  • Customs Fees and Import Duties: Orders shipped outside the United States may be subject to additional customs fees, import duties, and taxes, which are the responsibility of the recipient. These charges vary by country and are determined by your local customs office.

  • Shipping Time: International shipping may take longer due to customs delays. Estimated delivery times for international orders are generally 10–21 business days depending on the destination and shipping method chosen.

  • Tracking Information: Once your order has shipped, you will receive a tracking number to monitor the shipment. However, tracking updates for international shipments may take a little longer to appear in the system.

4. Delivery Timeframes

The delivery time of your order depends on the shipping method selected and your location. Please allow the following estimated timeframes for delivery:

  • Domestic (U.S.):

    • Standard Shipping: 7–14 business days

    • Express Shipping: 3–7 business days

  • International:

    • Standard Shipping: 10–21 business days

    • Express Shipping: 7–14 business days

While we make every effort to ensure timely delivery, please note that external factors such as weather, holidays, or customs processing can cause delays that are beyond our control.

5. Order Tracking

Once your order has shipped, we will send you an email with tracking details. You can use the tracking number to follow your package’s journey through the carrier’s tracking system.

  • Tracking information may take 24–48 hours to be updated after shipment.

  • If you have any issues with tracking or delivery, please contact us, and we’ll help resolve the situation.

6. Shipping Restrictions & Delays

While we aim to get your orders to you as quickly as possible, certain factors can cause delays:

  • Customs Processing: For international orders, customs can delay the delivery time, depending on the destination country.

  • Weather Conditions: Severe weather or natural events may cause shipping delays.

  • Courier Delays: Carrier service delays are rare but can happen due to high volume or unexpected events.

Please note that Frolunora is not responsible for delays caused by third-party couriers or customs. However, we will assist you in tracking down and resolving any issues with your delivery.

7. Address Accuracy

Please ensure your shipping address is correct at the time of checkout. We are not responsible for any delays or misdeliveries caused by an incorrect or incomplete address. If you notice an error in your shipping address after placing an order, please contact us as soon as possible to attempt an address correction. Once the order is processed or shipped, we cannot change the address.

8. Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

  1. Check around your property, including with neighbors or in secure locations.

  2. Review the tracking information for any specific delivery notes.

  3. Contact the carrier directly to report the issue.

If the package is confirmed lost, please contact our customer service team. We will assist you with filing a claim or investigating further with the shipping carrier. Please note that Frolunora is not responsible for packages once they have been marked as delivered to the correct shipping address.

9. Shipping Address Changes

Once an order is processed and shipped, we are unable to change the shipping address. If you need to update your address before your order ships, please contact us immediately, and we will do our best to accommodate your request.

10. Shipping FAQs

For more details about our shipping process, check out our Frequently Asked Questions (FAQs) or reach out to our customer support team.

11. Contact Us

If you have any questions regarding our Shipping Policy, or need assistance with your order, feel free to get in touch:

Frolunora Customer Support
📧 Email: service@frolunora.com
📞 Phone: (+1) 914‑786‑5833 (Available Mon–Fri, 9 AM–5 PM PST)
🏠 Address:
8552 West Knoll Drive
West Hollywood, CA 90069
USA