FAQ

1. What products does Frolunora offer?

Frolunora specializes in kitchen storage and organization solutions. Our product range includes fridge organizers, countertop organizers, utensil holders, pantry storage solutions, and more. Every product is designed to help you create an organized, efficient, and aesthetically pleasing kitchen.

2. Are Frolunora products eco-friendly?

Yes, we are committed to sustainability. Frolunora products are made using eco-friendly materials, such as sustainable wood, BPA-free plastics, and recyclable packaging. We prioritize materials that are durable, functional, and safe for both the environment and your kitchen.

3. How long will it take to receive my order?

  • Domestic Orders (US): Typically 7-10 business days for standard shipping, depending on your location and the shipping method selected.

  • International Orders: Generally 10-15 business days, but this can vary based on the destination and customs processing.

Please note that during peak seasons or due to unforeseen circumstances (such as weather delays or high demand), shipping times may be longer. Once your order ships, you’ll receive a tracking number to monitor its progress.

4. How do I clean and maintain Frolunora products?

Most of our products can be cleaned with warm, soapy water and a soft cloth. For wooden products, we recommend using a mild cleaner and drying them immediately after washing. For plastic and silicone items, follow the care instructions provided for each product.

5. Can I return my product if I'm not satisfied?

Yes, we offer a 180-day return policy on most products. If you're not completely satisfied, you can return the product within 180 days of delivery, provided it is unused and in its original packaging. Please contact us at service@frolunora.com to start the return process.

6. Where is Frolunora located?

Frolunora is based in West Hollywood, California, USA. We ship our products globally, bringing practical and stylish kitchen solutions to homes around the world.

7. What payment methods do you accept?

We accept a variety of payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: Secure online payments

  • Apple Pay / Google Pay: Easy and fast checkout options

8. Do you offer gift cards?

Yes! Frolunora offers digital gift cards for purchase. You can buy them directly on our website, and they make the perfect gift for anyone who loves a well-organized kitchen. Simply visit our Gift Cards page to buy one today.

9. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping carrier’s website. If you have any issues with tracking, feel free to contact our support team.

10. Do you ship internationally?

Yes, we do! Frolunora ships products worldwide. Shipping costs and delivery times vary based on your location, and you’ll be able to view shipping details during checkout. For international inquiries, feel free to reach out to our customer service team.

11. What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect product, please contact us immediately at service@frolunora.com. Provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will resolve the issue quickly by either sending a replacement or offering a full refund.

12. How can I contact Frolunora customer service?

You can contact us via:

  • Email: service@frolunora.com

  • Phone: (+1) 914-786-5833 (Available Monday to Friday, 9 AM - 5 PM PST)

  • Mailing Address:
    Frolunora
    8552 West Knoll Drive
    West Hollywood, CA 90069
    USA

13. How do I know which storage solutions are right for my kitchen?

Choosing the right storage solution depends on your available space, kitchen layout, and specific needs. We recommend measuring your kitchen and considering which items you store the most. If you need assistance, feel free to contact our customer service team for personalized recommendations.

14. Can Frolunora products be used in professional kitchens?

Yes! Frolunora products are designed to be durable and functional, making them suitable for both home and professional kitchens. We offer high-capacity organizers and space-efficient solutions that meet the needs of busy commercial kitchens as well as home cooks.

15. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk purchases! If you’re a business, retailer, or institution, please reach out to us at service@frolunora.com to discuss bulk ordering options and pricing.

16. Can I follow Frolunora on social media?

Yes! We would love for you to join our online community and stay connected with us:

Share your kitchen organization tips with us using the hashtag #Frolunora and get featured on our social media!