Privacy Policy
This Privacy Policy outlines how Frolunora (referred to as "we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our services. We value your privacy and are committed to protecting your personal data in accordance with this Privacy Policy. By accessing or using our website, you agree to the terms and conditions outlined in this Privacy Policy.
1. Information We Collect
When you visit our website or use our services, we may collect the following types of information:
📌 Information You Provide Directly
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Personal Information: Name, email address, phone number, date of birth, gender.
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Payment and Order Details: Billing address, shipping address, payment information (credit card, PayPal, etc.), order history, and transaction records.
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Customer Support Information: Any information you provide when interacting with our customer support team, including inquiries, feedback, and communication logs.
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Marketing Information: When you subscribe to our newsletter or promotional communications, we may collect information such as preferences, interests, and past purchasing behavior.
📌 Automatically Collected Technical Information
We may automatically collect the following data when you interact with our website:
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Device and Browser Information: Device type, browser type, operating system, screen resolution, etc.
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Log Data: IP address, pages visited, time spent on pages, and other interaction data on the website.
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Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to track usage patterns, preferences, and to improve website functionality.
These automatically collected details help us enhance your experience, tailor content to your needs, and improve our website's performance.
2. How We Use the Information
We collect and process your information for the following purposes:
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Order Processing and Fulfillment: To process and ship your orders, manage payments, and send order-related updates.
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Customer Service and Support: To respond to inquiries, resolve issues, and provide support for returns, exchanges, or other customer service requests.
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Website and Service Improvement: To personalize and improve your browsing experience, make content recommendations, and enhance website functionality.
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Marketing and Communications: To send you updates, newsletters, promotional offers, and news about our products and services, provided you have opted in.
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Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorized access, and protect the integrity of our website and services.
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Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as responding to a court order or government request.
We will not use your personal information for purposes other than those described in this policy without your explicit consent.
3. Use of Cookies and Similar Technologies
We use cookies and similar technologies (such as web beacons and pixel tags) to collect data about how you interact with our website. This helps us improve the website’s performance, provide personalized content, and measure advertising effectiveness.
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Essential Cookies: These are required for the basic functionality of the website, such as maintaining session information, remembering your login details, and enabling secure transactions.
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Performance Cookies: These help us analyze website traffic and user behavior to improve user experience and website design.
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Advertising and Marketing Cookies: These cookies are used to deliver targeted ads and measure the effectiveness of marketing campaigns.
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Functional Cookies: These cookies allow the website to remember your preferences (e.g., language selection, theme preferences) to enhance your browsing experience.
You can control the use of cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the website.
4. Data Protection and Security
We implement a variety of security measures to ensure the protection of your personal information, including data encryption, secure sockets layer (SSL) technology, firewalls, and access control procedures. Despite our efforts to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but will continue to make efforts to safeguard your data.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:
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Service Providers: We may share your personal data with third-party service providers who assist us with operations such as payment processing, shipping, data analysis, customer support, and marketing.
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Legal Requirements: We may disclose your information to comply with legal obligations, respond to subpoenas or legal requests, or enforce our terms and conditions.
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Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of that transaction.
All third-party service providers are contractually obligated to handle your personal information securely and only as necessary to provide services to us.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR for EU residents or CCPA for California residents), you have the following rights regarding your personal data:
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Access: You can request access to the personal data we hold about you.
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Correction: You can request that we correct any inaccurate or incomplete data.
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Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
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Restriction: You can request that we restrict the processing of your personal data under certain circumstances.
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Portability: You can request a copy of your personal data in a machine-readable format and transfer it to another service provider.
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Withdraw Consent: You can withdraw your consent for us to process your data at any time if we are relying on your consent for processing.
To exercise any of these rights, please contact us at service@frolunora.com. We will respond to your request in accordance with applicable law.
7. Children's Privacy
Frolunora does not knowingly collect or solicit personal information from anyone under the age of 16. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information as soon as possible. If you believe we may have collected data from a child, please contact us.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or would like to exercise any of your rights, please contact us:
📧 Email: service@frolunora.com
📞 Phone: (+1) 914-786-5833 (Available Monday to Friday, 9 AM - 5 PM PST)
🏠 Address:
Frolunora
8552 West Knoll Drive
West Hollywood, CA 90069
USA