Return & Exchange Policy
At Frolunora, your satisfaction is our priority. We understand that sometimes things don’t work out, so we’ve made our return and exchange process simple and clear.
📦 Returns & Exchanges
We accept returns and exchanges on most items purchased directly from frolunora.com within 180 days of the delivery date.
If you made your purchase through a third‑party seller or marketplace, please refer to the return policy of that seller.
🔄 What Items Are Eligible?
To be eligible for a return or exchange:
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The item must be unused, undamaged, and in its original packaging.
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All accessories, tags, and manuals must be included.
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Proof of purchase (order number or receipt) is required.
Please note: Items that are used, washed, damaged by the customer, or not in original condition may not qualify for return or exchange.
🚫 Non‑Returnable Items
The following items are NOT eligible for return or exchange:
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Products marked as “Final Sale” or marked non‑returnable
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Opened or used personal hygiene items
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Any item showing signs of wear or use
🪛 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will gladly help you resolve the issue.
To report a problem:
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Email us at service@frolunora.com
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Use the subject: “Damaged/Incorrect Item – Order #XXXXX”
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Attach clear photos of the item and packaging, along with your order number
We will respond within 1–2 business days to help arrange a return or replacement.
🕒 Return & Exchange Timeframe
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Eligible items must be returned within 180 days from the original delivery date.
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Once your return package is received and inspected, we will send a confirmation email regarding your exchange request.
📦 How to Return or Exchange an Item
To start a return or exchange:
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Contact us at:
📧 Email: service@frolunora.com -
Provide:
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Your order number
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Name of the item(s) you want to return/exchange
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Reason for the return or exchange
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Photos if the item is damaged or incorrect
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Our support team will reply with:
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Return instructions
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Shipping label details (if applicable)
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Next steps for your exchange
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💵 Return Shipping Costs
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Standard return shipping is customer’s responsibility, unless the return is due to our error (e.g., incorrect/defective item).
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In select cases or promotions, pre‑paid return labels may be provided at Frolunora’s discretion.
🛍️ Exchanging for a Different Item
If you want to exchange an item for another product:
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Please let us know the item you wish to receive instead.
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Exchanges may require the original item to be returned first.
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If the new item has a different price, our team will guide you on any price adjustment required.
📍 Questions or Support
If you have any further questions about returns or exchanges, we are here to help! Reach out to our customer support team:
Frolunora Customer Support
📧 service@frolunora.com
📞 (+1) 914‑786‑5833
🏠 8552 West Knoll Drive, West Hollywood, CA 90069, USA